topic Re: Wrong charge of insertion fee in Member To Member Support

Wrong charge of insertion fee

durvall — Fri, 03 Apr 2026 09:31:26 GMT

The wining bidder hasn’t paid.

After 4 days the listing was cancelled.

The insertion fees was waived, and now I received an email from debit collectors.

This is clearly a mistake from eBay.

I contacted eBay several times, through the contact form, and keep getting what seams to be automated reply’s, with messages that doesn’t address the issues I reported, and it is terrible and frustrating as it seems to be answer coming from bots, but signed as a customer service person with a name at the end of the email message.

I am giving eBay all the chances to address this issue and put it right, but will be escalating this soon to Financial Ombudsman / FCA complaint.

Re: Wrong charge of insertion fee

*vyolla* — Fri, 03 Apr 2026 09:45:06 GMT

Insertion fees are still payable even if you have a non-payer.

How long ago was this though? It must be a while if the debt has been passed on to debt collectors.

Re: Wrong charge of insertion fee

tressygirl — Fri, 03 Apr 2026 09:48:07 GMT

If you wish to speak to a human, the best time to contact Customer Services, is 8 a.m. on a weekday, as then there's also more chance of Dublin answering.

Only speak to them, it's a Call Back option, so you'll hear if it's ' Ireland Calling'.

It's Easter Monday next, lines may open for live agents at 9 a.m. but as said, still only speak to Dublin !

Use this link to contact CS.

https://www.ebay.co.uk/help/eua?id=5190

@durvall