topic Broken product in Member To Member Support

Broken product

kellyw7363 — Fri, 27 Mar 2026 05:11:47 GMT

I bought a product as a Christmas present.

It stopped working last wk.

I have sent a msg to the seller, who is still selling the product.

But keep getting a msg saying the seller cant receive msgs.

I cant open a case with with ebay as its over 30 days, all I can find is contact seller which I have done but they cant receive msgs , I've never known that before.

Re: Broken product

tressygirl — Fri, 27 Mar 2026 05:56:39 GMT

The messaging system has been suffering some issues for some. Try to send one from the seller's current listings, far right ' Contact Seller'.

Was this a Brand new item sold from a UK seller, who offered a guarantee on this item? If not, it's truly not worth trying to contact this seller, as you say 30 days have passed so you cannot claim anything from eBay , you may be still in time to try your payment provider most offer a 120 day payment protection policy, but I fear you may be too late here too.

@kellyw7363

Re: Broken product

kellyw7363 — Fri, 27 Mar 2026 08:02:23 GMT

I have tried all ways to contact the seller, but keep getting this msg

Re: Broken product

kellyw7363 — Fri, 27 Mar 2026 06:34:38 GMT

It is listed as nee, and the seller is still selling the product

Re: Broken product

tressygirl — Fri, 27 Mar 2026 06:37:51 GMT

Was this a UK seller selling a new item with a guarantee that they are now not upholding? Then, you can contact Citizens Advice if you wish to take this further.

@kellyw7363

Re: Broken product

jckl1957 — Fri, 27 Mar 2026 07:06:53 GMT

If you bought from a business seller, there will be contact details on all of their listings which may include an address, an email address and a phone number.

If you can't contact them through Ebay, and not all sellers accept messages, then use an alternative method.

If you google 'their online name' + Rainford + contact. you will find their online store and an email address.