topic Re: Unused simple delivery non refundable - seller beware in Member To Member Support

Unused simple delivery non refundable - seller beware

grma6375_kisi6l2 — Sun, 08 Mar 2026 21:50:27 GMT

Buyer makes a purchase, ebay sells me a delivery label. In the meantime, the buyer has requested a cancellation. I oblige and make a refund. Ebay will not refund the unused delivery label however, which I paid for. As a result payment balance is negative and payouts are on hold.

Offering free delivery now comes with this risk, it would appear.

Ebay is a constantly changing maze of pitfalls.

Automated "A.I" help seems deliberately dumb and unhelpful...something went wrong, it repeats.

Re: Unused simple delivery non refundable - seller beware

john1297576 — Sun, 08 Mar 2026 21:54:01 GMT

“Ebay will not refund the unused delivery label”

Have you tried cancelling the label?

Re: Unused simple delivery non refundable - seller beware

grma6375_kisi6l2 — Sun, 08 Mar 2026 22:31:44 GMT

Indeed I did try that and it simply isnt an option.

Re: Unused simple delivery non refundable - seller beware

grma6375_kisi6l2 — Sun, 08 Mar 2026 22:43:57 GMT

This is the response when I attempted a cancellation

Re: Unused simple delivery non refundable - seller beware

tressygirl — Mon, 09 Mar 2026 06:44:22 GMT

Are you out of time perhaps to cancel?

It has to be cancelled within 14 days of the item selling.

@grma6375_kisi6l2

Re: Unused simple delivery non refundable - seller beware

papso22 — Mon, 09 Mar 2026 06:52:39 GMT

I think you have to claim a refund on a specific form, it's not done by cancelling, as your screenshot shows.

Your sale was also more than 14 days ago, the time within which you have to claim the refund.

Re: Unused simple delivery non refundable - seller beware

grma6375_kisi6l2 — Mon, 09 Mar 2026 13:03:07 GMT

The sale cancellation and refund was done on the same day, as was the attempt to be refunded for the unusable label. Had the buyer paid for delivery I suspect he would have been refunded. It's only a small amount but the negative balance has caused payouts to be on hold. This simple delivery setup needs correcting. Years of experience and learning about various couriers has been torn up by ebay and replaced with a haphazard and half baked system being forced onto sellers.

Re: Unused simple delivery non refundable - seller beware

grma6375_kisi6l2 — Tue, 10 Mar 2026 02:42:47 GMT

I have been doing this for well over 20 years, on & off. Just lately it's required to "un-learn" a great deal of experience. The changes are not subtly introduced with adequate and clear guidance, but arbitrarily imposed. Sellers now need to learn how to circumvent the simple delivery system as it sometimes fails in certain situations. I would suggest not offering free postage to buyers until you can familiarise yourself with SD and ways of avoiding it when necessary.