Question Customer asking refund after using the product in Member To Member Support DO NOT DELETE

Customer asking refund after using the product

a1masala01 — Sun, 29 Sep 2019 08:59:04 GMT

Dear all
My customer is asking refund after using the Turmeric powder which is order on 12 September and today 29 September she is asking full refund.
What can I do with this type of customer ??
Please advise me.
Regards

Re: Customer asking refund after using the product

redwick1 — Sun, 29 Sep 2019 09:18:17 GMT

If the buyer says the item is not as described then you will have to send a pre paid label for the return and once you have it back then you refund in full.

Why is she saying she wants to return it?.

If she is saying there is a problem with the taste then she would have to use it to know.

Best to deal with the problem but only when she opens the dispute

You are a business and have to accept returns

Is the date important. Was there a use by date or was it something that should be used straight away

Re: Customer asking refund after using the product

red_magpie — Sun, 29 Sep 2019 10:17:43 GMT

she is asking full refund.

Why? It's hard to advise you without knowing the reason.

If it's a change of mind return, you can't realistically accept foodstuffs back after they've been opened. You couldn't sell it to someone else. I don't know what the consumer contracts regulations say about foodstuffs, or whether they're covered. You might want to look it up.

Unfortunately, if she claims it isn't as described in some way eBay is sure to support her. This is automatic unless they can determine that the item was as described - which they can't, as they never even see it.

In this situation it's best to ask her to open a case under eBay's money back guarantee, through the resolution centre. This won't count against your seller performance rating provided you click on the option to refund the buyer on return.

EBay will give you the option to purchase and send send the buyer a prepaid return label if you want them back. When it's returned eBay will process their refund and you will receive a credit for your final value fee and PayPal fee.

Doing it this way also means that the case will be on the buyer's record. If she makes a habit of making "not as descriubed" clains for items she's already opened and used eBay will eventually catch up with her, and block her from making further claims.

Re: Customer asking refund after using the product

plpmr — Sun, 29 Sep 2019 10:35:44 GMT

adding to the advice already given -

The fact that you are a registered business seller can make a big difference in giving advice.