Question Ebay or Pay Pal? in Member To Member Support DO NOT DELETE

Ebay or Pay Pal?

thecarfather2013 — Tue, 13 Aug 2019 10:34:37 GMT

I recently (May) sold 2 used Headlights each a seperate listing. A customer bid on one which I accepted. A couple of days later (not having paid the first yet) he asked for the second one for the same price. I again accepted but asked for payment to be made. He done this and I posted the items. The next I know he is accusing me of sending the wrong ones and saying they are not what was in the picture. He then sent me a collection of photographs. Which to be honest stands up to scrutiny in proving my pictured items and his were exactly the same.So there was no difference with pictured and sent items. However Ebay responded to his request holding my payment in PayPal.whilst they investigated. I received a message from Ebay telling me they were looking into it and would inform me by June 8th then 12th and so on. They then closed one request and nothing came on the other. no information whatsoever was relayed to me. After logging into Pay Pay I seen my money had been released so relieved and believing the problem was solved I transfered it. A month later I get a message from Pay Pay Insisting I return the payment. Confused I contacted Ebay, apparently they automatically refunded all or half of his money (I still dont know exactly) and no one had bothered with the other. I was told I had to wait 24/48 hours before anyone could deal with it so to call back. I wasted 40 min last night, and nearly an hour today waiting on the line to speak to someone. After trying to find an email for Ebay I was led to Pay Pay. I have not a clue what to do about all this, it is a lot of money to lose as I never received the headlights back either. Can anyone help? How do I contact Ebay via email ?

Re: Ebay or Pay Pal?

*vyolla* — Tue, 13 Aug 2019 12:14:53 GMT

If the buyer opens an eBay item not as described dispute, they'll be required to send the items back to you for a full refund of their original payment, and you'll need to provide them with a pre-paid returns label (if you don't provide a label, the buyer can escalate the dispute and get one from eBay, who will re-charge you for it).

There's always a chance that if you don't accept the return and just ignore it that eBay will force a refund

I'm not sure what happened with your return, whether it times out in the buyer;'s favour or what.

It sounds like the buyer was refunded and you are required to get your PayPal account back into credit.

Re: Ebay or Pay Pal?

thecarfather2013 — Tue, 13 Aug 2019 12:50:19 GMT

There was no communication from Ebay except to say that they were awaiting documentation from the buyer,.. to prove their claim I believed because i refused their claim it was not as described. I was never notified of anything further, in fact one of the requests is not yet closed. How can they refund money when the item has not been received back. It is a 1000 pounds of goods.

Re: Ebay or Pay Pal?

*vyolla* — Tue, 13 Aug 2019 12:54:28 GMT

What's happened to ear with the request that's still open? Is it an item not as described return request? Has the buyer escalated it to eBay to ask them to step in? What date was it opened on?

Re: Ebay or Pay Pal?

thecarfather2013 — Tue, 13 Aug 2019 12:55:11 GMT

In fact I would go as far as to say I was misled. I was made to believe the matter was being dealt with, and I was told to do nothing until their resolution. I sold to a German buyer under their scheme of postage (mistake!) and now I am supposed to accept the concequences.

Re: Ebay or Pay Pal?

thecarfather2013 — Tue, 13 Aug 2019 12:58:31 GMT

Yes it is an item not as described, but it is exactly the item(s) and photographs from both parties shows this. The buyer opened the request in May, I have been held by Ebay since the end of May with constant dates of completion. They claimed they were awaiting documentation, which I believed was photographs. I heard nothing until Pay Pal contacted me wanting the money back.

Re: Ebay or Pay Pal?

*vyolla* — Tue, 13 Aug 2019 12:58:46 GMT

Set out exactly what happened, clearly and concisely, with dates, and then post this on Seller Central, which is more of a discussion board.

If it's an international transaction and was forwarded to the buyer by GSP then make sure that you add that info.

Re: Ebay or Pay Pal?

thecarfather2013 — Tue, 13 Aug 2019 12:59:35 GMT

Thank you for your help and advice.

Re: Ebay or Pay Pal?

john1297576 — Tue, 13 Aug 2019 13:22:07 GMT

Your big mistake was in not dealing with this yourself.

If the buyer escalates to ebay or paypal, it damages your account and it is almost certain you will lose and a refund will be made. You will also end up still paying the selling fee.

Always deal with cases yourself even though it seems that te buyer is tryin it on, at the end of the day it will be cheaper and less damaging than letting Ebay and their robots do it for you.

Re: Ebay or Pay Pal?

fargvs — Tue, 13 Aug 2019 14:09:36 GMT

''I recently (May) sold 2 used Headlights each a seperate listing ...''
Sold to a German buyer ... Has the buyer opened the case because UK sourced headlamps are set to dip to the Left ?.

Re: Ebay or Pay Pal?

red_magpie — Tue, 13 Aug 2019 15:35:54 GMT

You've provided a lot of unnecessary information, but I'm afraid not the details needed to answer your question.

You haven't actually said so, but I think you're saying that the buyer opened a case under eBay's money back guarantee? If they did, they would win. EBay never sees the item, and would have taken the buyer's word for faults. If you had asked at the time, we would have advised you simply to offer a refund on return.

You haven't made it clear whether the buyer opened one case, or two. If the buyer received a refund for one, eBay must have found the case in their favour. They will have notified you of the outcome. items. What was the outcome of the second case, if there was one?

You say that you had a message from PayPal about returning the payment. Why? PayPal will have given a reason. Did the buyer open a second case under PayPal's buyer protection policy? Or was this a credit card chargeback? Again, PayPal will have explained the reason. Without knowing what it was, it's impossible to advise you.