Question Mail cost queries in Member To Member Support DO NOT DELETE

Mail cost queries

belladog012013 — Mon, 10 Jun 2019 15:12:10 GMT

Hi can you help me regarding the variations of costs on either paying for items to be delivered or paying delivery on items you have sold? I can't get my head around the fact that I was chRged £5:00 on a bid for a dress that was £2:00. It was a light weight dress and flimsy and I know that it cost less than the £5:00 you advised on your postal amounts? I also sold a Burberry Raincoat with a huge golf umbrella which is heavy to someone on eBay and you stated the cost would be £7:00 for the bidder who won to pay? It actually cost me £17:00 in total and when I contacted you to query this matter you told me to resolve this with the customer? Of course the customer never replied to my querie and when I cam back to you you told me the problem was unrest able as I had accepted the £7:00 mail costs on the eBay account? This is wrong? I never really made any money on the sale of that expensive Burberry raincoat and umbrella as I lost £10:00 off the money I receive on paying the extra mail plus also the money you charged me for selling fees. I feel like I have been swindled out of my money? What is your response to this type of query?

Lynn Walker

Re: Mail cost queries

tobiasd4 — Mon, 10 Jun 2019 15:15:59 GMT

We are fellow ebayers, no ebay staff here.

Sellers set their own P&P, it is up to them to find the correct price,

never use ebay postage estimator, often wrong, check RM website or ask at PO for leaflet.

www.royalmail.com

Re: Mail cost queries

pixiesen2012 — Mon, 10 Jun 2019 15:17:24 GMT

it is up to the seller to check how much it will cost to post an item,

when creating a listing ebay 'suggests' a post cost based on the average amount other sellers have charged for items with a similar title,

ebay do not know how big your item is, or how much it weighs, you need to check whether the suggested amount will be enough for your item,

a lot of sellers don't bother to check,

so some charge far too much ( like the seller of the dress)

and some don't charge enough ( like you with the umbrella)

Re: Mail cost queries

john1297576 — Mon, 10 Jun 2019 15:39:36 GMT

Postage is simple enough, NEVER rely on anything that ebay suggests. For a start they make no allowance for packaging or the fact that they charge 10% on the postage. Even if they got it right, you would still be at least 10% out of pocket.