Question Restricted account in Member To Member Support DO NOT DELETE

Restricted account

flyer295 — Fri, 24 May 2019 06:38:26 GMT

I have sold an item and arranged for the buyer to collect next week. He asked if I would remove the listing, which I have done. E-bay have now restricted my account. I am unable to contact E-bay.

I don't like or want a blot on my record for something that I haven't done.

How do I contact them?

Re: Restricted account

pixiesen2012 — Fri, 24 May 2019 06:47:16 GMT

if you removed the listing without the person buying it through ebay, you broke the rules,

you can't just remove a listing, they have to 'buy it' and pay later

Re: Restricted account

tressygirl — Fri, 24 May 2019 06:48:29 GMT

Why have you removed the listing? This is now open to eBay bots to think that an off eBay sale is in process with this interested buyer.

The buyer has to buy the item first, that is they press the Buy it Niow button, or win the auction, that is when eBay fees are charged, the item then goes into your sold listings. You exchange contacts at that time, buyer comes inspects, if they like it, they pay you cash. You then mark item as paid and dispatched.

Removing an item before that button is pressed does not give eBay their seller fee, hence the warning from eBay. Some members have been charged a seller fee on top of their 7 day restriction.

Re: Restricted account

redwick1 — Fri, 24 May 2019 06:49:12 GMT

That is correct.

The buyer has to buy on ebay and you can not exchange any contact details until they do

You should not have removed the item for the buyer.

If you removed it after being in contact with a buyer then that is an off ebay sale and not allowed

You should accept the restriction and personally I would not contact ebay as that may make it worse

They could even suspend you if you tell them what you have said on here.

If you really want to contact them then at the top of the page under Help and contact then neareset the problem

What are you going to say.

I have a buyer who wants to buy my item so I removed it so they can buy it next week?

Re: Restricted account

corred — Fri, 24 May 2019 06:50:20 GMT

@flyer295

Yes you would be restricted BECAUSE YOU DID NOT SELL IT !!

When an item sells through eBay it is automatically removed.......nobody else can purchase

With a collection item the buyer still needs to buy the item throgh eBay & then simply not pay until they come & collect.......you do not remove the item from eBay