https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaq-p/6269872 <P>Hermes lost the parcel I sent, do i claim via Ebay or Hermes? and where on ebay do i do that please? Many thanks</P> Sat, 06 Apr 2019 09:22:56 GMT lucky-boy 2019-04-06T09:22:56Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaq-p/6269872 <P>Hermes lost the parcel I sent, do i claim via Ebay or Hermes? and where on ebay do i do that please? Many thanks</P> Sat, 06 Apr 2019 09:22:56 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaq-p/6269872 lucky-boy 2019-04-06T09:22:56Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaa-p/6269879#M941461 <P>You have to first fully refund your buyer ,&nbsp; &nbsp; afterwards fill in appropriate calim forms for Hermes for your compensation.</P> <P>&nbsp;</P> <P>So,&nbsp; ask the buyer to open a case for item not received in the Resolution Centre.&nbsp; You fully refund through those case details,&nbsp; and do this within 8 days.&nbsp; Your seller fee is refunded,&nbsp; and no defect for your account.</P> Sat, 06 Apr 2019 09:27:46 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaa-p/6269879#M941461 tressygirl 2019-04-06T09:27:46Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaa-p/6269887#M941465 <P>If you sent by the ebay Shutle then see the link for the information&nbsp;</P> <P>&nbsp;</P> <P><A href="https://support.shutl.com/hc/en-gb/articles/360001381805-Making-a-claim" target="_blank">https://support.shutl.com/hc/en-gb/articles/360001381805-Making-a-claim</A></P> Sat, 06 Apr 2019 09:31:03 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-parcel/qaa-p/6269887#M941465 redwick1 2019-04-06T09:31:03Z