https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-delay/qaq-p/4657869 <P>Hi, can anybody give me some advice?</P><P>I sold a smart nearly new winter coat to somebody in Scotland, I checked the item before dispatch and packed it carefully, however the Buyer said it arrived with an overriding damp smell attached, and she cannot wear it and asked for a refund. &nbsp;I apologised straight away and offered a full refund including the return postage which the buyer accepted and she said she would send the coat back that same weekend. &nbsp;When the coat did not arrive a week later, and I asked her if she sent it, she said she was too busy at work but would post it that Friday. &nbsp;When the coat still didn't arrive a week later, I rang the Ebay Help-desk and was advised to find out if she had actually posted it, and if not, then to buy a Return Label and ask her again to post the coat back to me which I did, and I also told her that in the meantime I had found another buyer who is willing to buy the coat and dry-clean it, providing she can have it while the weather is still cold and she can buy it before she goes on holiday, and that I therefore would appreciate it, if the buyer would return the coat asap, so I can refund her money and sell the coat on. &nbsp;The buyer replied (4 days later) that she has a hectic job and would post it the next Friday. &nbsp;When Friday was gone and I looked at the relevant Return Procedure details, a return still has not been indicated, and I am at my wit's end, as my new buyer is asking me for an approximate date when she can have the coat to take on her planned holiday. &nbsp;If Scotland wasn’t so far away from me, I would go and fetch it myself</P><P>I also find it unfair that normally we have 14 days to return an item, but when I bought the Return Label, Ebay gave her a full month in the Return Procedures for returning the coat, and I fear that by then I will have lost my new buyer, and I wonder if anyone would know how to overcome this problem. &nbsp;Any advice gratefully received. Ilona&nbsp;</P> Sat, 06 Feb 2016 10:50:13 GMT inga4641 2016-02-06T10:50:13Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-delay/qaq-p/4657869 <P>Hi, can anybody give me some advice?</P><P>I sold a smart nearly new winter coat to somebody in Scotland, I checked the item before dispatch and packed it carefully, however the Buyer said it arrived with an overriding damp smell attached, and she cannot wear it and asked for a refund. &nbsp;I apologised straight away and offered a full refund including the return postage which the buyer accepted and she said she would send the coat back that same weekend. &nbsp;When the coat did not arrive a week later, and I asked her if she sent it, she said she was too busy at work but would post it that Friday. &nbsp;When the coat still didn't arrive a week later, I rang the Ebay Help-desk and was advised to find out if she had actually posted it, and if not, then to buy a Return Label and ask her again to post the coat back to me which I did, and I also told her that in the meantime I had found another buyer who is willing to buy the coat and dry-clean it, providing she can have it while the weather is still cold and she can buy it before she goes on holiday, and that I therefore would appreciate it, if the buyer would return the coat asap, so I can refund her money and sell the coat on. &nbsp;The buyer replied (4 days later) that she has a hectic job and would post it the next Friday. &nbsp;When Friday was gone and I looked at the relevant Return Procedure details, a return still has not been indicated, and I am at my wit's end, as my new buyer is asking me for an approximate date when she can have the coat to take on her planned holiday. &nbsp;If Scotland wasn’t so far away from me, I would go and fetch it myself</P><P>I also find it unfair that normally we have 14 days to return an item, but when I bought the Return Label, Ebay gave her a full month in the Return Procedures for returning the coat, and I fear that by then I will have lost my new buyer, and I wonder if anyone would know how to overcome this problem. &nbsp;Any advice gratefully received. Ilona&nbsp;</P> Sat, 06 Feb 2016 10:50:13 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns-delay/qaq-p/4657869 inga4641 2016-02-06T10:50:13Z