https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-in-post/qaq-p/6252745 <P>Who is responsible for an item lost by royal mail, the seller or buyer? I am a private seller and posted the item and have the Pop, I have sent a copy of this to the buyer. So do I have to refund the money? Do I chase this up with royal mail?</P><P>Thanks in advance</P><P>Jac</P> Tue, 19 Mar 2019 10:32:02 GMT jacqui770 2019-03-19T10:32:02Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-in-post/qaq-p/6252745 <P>Who is responsible for an item lost by royal mail, the seller or buyer? I am a private seller and posted the item and have the Pop, I have sent a copy of this to the buyer. So do I have to refund the money? Do I chase this up with royal mail?</P><P>Thanks in advance</P><P>Jac</P> Tue, 19 Mar 2019 10:32:02 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-in-post/qaq-p/6252745 jacqui770 2019-03-19T10:32:02Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-in-post/qaa-p/6252750#M934028 <P>Seller is responsible for getting item to buyer.</P> <P>&nbsp;</P> <P>Buyer should open a Not Received Case (in More Actions) you have to refund within 8 days through the case. Isuggest you tell the buyer to open a case and that you will refund, but allow a few days as delivery may just be delayed. Doing it properly means that you get the selling fee refunded.</P> <P>&nbsp;</P> <P>You when able, then make a claim on RM.</P> <P>&nbsp;</P> <P>Your POP is just that proof of posting, if it was a package there will be a 16 digit tracking code which you should have entered when marking as dispatched. The POP is to support a claim on RM, it is really of no interest to the buyer.</P> Tue, 19 Mar 2019 10:38:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Lost-in-post/qaa-p/6252750#M934028 john1297576 2019-03-19T10:38:15Z