Question our Couriers Have lost a few items (even cancelled them) How do we contest bad performance!!! in Member To Member Support DO NOT DELETE

our Couriers Have lost a few items (even cancelled them) How do we contest bad performance!!!

breakingpointltd — Fri, 08 Mar 2019 15:00:29 GMT

The couriers we use Parcel2go have lost (even cancelled a couple ) of our parcels. we look bad on ebay

How do we convince them it wasnt our fault

obviously we are outta pocked as we have to reefund but why would our performance be affected

Re: our Couriers Have lost a few items (even cancelled th...

tobiasd4 — Fri, 08 Mar 2019 15:05:06 GMT

Ebay are not interested in why you have problems, they just go by what buyers say about you.

Check your selelr dashboard for defects, it these, not feedback, that ebay will look at.

May sound obvious, but find a better courier.

Re: our Couriers Have lost a few items (even cancelled th...

breakingpointltd — Fri, 08 Mar 2019 16:22:51 GMT

I know they are useless. We do a great job and a courier lets us down the customer takes it personally and we get stupid dashboard defects which we cannot seen to recverse. Spend too much time on this
I know I was just ranting
Its Hermes but they are all the same and its only once its booked that you find out they are all sh-t

Re: our Couriers Have lost a few items (even cancelled th...

corred — Fri, 08 Mar 2019 18:05:08 GMT

@breakingpointltd

eBay do not care,,,,,P2G are not a courier......just like eBay SHUTL they are a discount booking service......the problem is thart cheap means you buy a poorer service.......just like SHUTL.......P2G take a cut......so with an already cheaper service you can imagine that you get a worse service than booking direct with the courier......

Not all couriers are as bad as each other.......Hermes are one of the worst while Yodel (HDN, Collect+) are the worst......you get what you pay for

As a seller I will only ever use Royal Mail or at a push with larger items perhaps UPS......as a buyer if I see "courier" then I find a different seller !!

For what you sell I have found DPD to be the best !! Someone smashed my wife's car wing mirror off......found one at a breaker on eBay....ordered at 1pm, got updates all afternoon inc tracking....got updates from DPD inc a delivery window notification & the item was delivered within that window less than 24 hours after ordering........best of it was that the seller was offering inclusive P&P.....so it cannot have been a mega expensive service

Re: our Couriers Have lost a few items (even cancelled th...

tobiasd4 — Fri, 08 Mar 2019 18:20:14 GMT

As @corred says, Hermes are 1 of the worst,
if couriers charged & paid drivers more then you may get a better service.