https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/6170862 <P>Hi I sold boots that were in very good condition .buyer tells me they have a rip in them when opened I know full well they never had rip in them when I sent .them .packag pac was not trashed .I looked at the buyers photos .sorry but they are trying to pull a fast one what can I do</P> Wed, 19 Dec 2018 13:40:51 GMT ang_979083 2018-12-19T13:40:51Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/6170862 <P>Hi I sold boots that were in very good condition .buyer tells me they have a rip in them when opened I know full well they never had rip in them when I sent .them .packag pac was not trashed .I looked at the buyers photos .sorry but they are trying to pull a fast one what can I do</P> Wed, 19 Dec 2018 13:40:51 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/6170862 ang_979083 2018-12-19T13:40:51Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/6170901#M901139 <P>There is little you can do, if the buyer opens a case for item not as described.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>So,&nbsp; if your buyer opens a case for item not as described,&nbsp; refund fully through the case details,&nbsp; and within 8 days,&nbsp; the case will enforce you to pay for that fully tracked return postage.&nbsp; Do not refund until your have your item back,&nbsp; or tracking shows delivery.</P> <P>&nbsp;</P> <P>It is unfortunate when this happens,&nbsp; but eBay deem it the fairest way,&nbsp; as no one can physically check items,&nbsp; is for the item to be returned to the seller,&nbsp; and a full refund given to the buyer.</P> Wed, 19 Dec 2018 16:12:47 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/6170901#M901139 tressygirl 2018-12-19T16:12:47Z