https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Partial-refunds-returns-feedback/qaq-p/4649140 <P>Hi - I made the mistake of offering a partial refund of £2.00 on a £12.00 free postage purchase. &nbsp;The buyer said it was not enough and wanted twice that to have the item 'professionally repaired' - I refused to get into paying more for their claim of a small hole in the sleeve so offered a full refund on return of the item. They became angry and indicated they didn't want to return the item and were going to open a complaint with eBay. &nbsp;I repeated that I was happy to give a full refund on receipt of the returned item. I didn't receive a return request or any further communication from them or EBay. &nbsp;</P><P>Weeks later, the buyer contacted me and wants the original £2.00 partial refund offered so they can close the matter and ' leave appropriate feedback'. &nbsp;I havent responded, but feel they should still return the item for a full refund if there is an issue...not now try to get a part refund, especially to prevent them leaving bad feedback. &nbsp;( My + feedback is already on their page, as I didn't anticipate any&nbsp;problem with the sale). &nbsp;</P><P>Advice please - should I give a part refund? Or communicate further with them at all? The option to return and receive a full refund still remains - and if they leave negative feedback can it be removed?</P><P>Really feel like becoming an exEbayer.....</P><P>&nbsp;</P> Tue, 02 Feb 2016 01:33:21 GMT pennybanjo 2016-02-02T01:33:21Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Partial-refunds-returns-feedback/qaq-p/4649140 <P>Hi - I made the mistake of offering a partial refund of £2.00 on a £12.00 free postage purchase. &nbsp;The buyer said it was not enough and wanted twice that to have the item 'professionally repaired' - I refused to get into paying more for their claim of a small hole in the sleeve so offered a full refund on return of the item. They became angry and indicated they didn't want to return the item and were going to open a complaint with eBay. &nbsp;I repeated that I was happy to give a full refund on receipt of the returned item. I didn't receive a return request or any further communication from them or EBay. &nbsp;</P><P>Weeks later, the buyer contacted me and wants the original £2.00 partial refund offered so they can close the matter and ' leave appropriate feedback'. &nbsp;I havent responded, but feel they should still return the item for a full refund if there is an issue...not now try to get a part refund, especially to prevent them leaving bad feedback. &nbsp;( My + feedback is already on their page, as I didn't anticipate any&nbsp;problem with the sale). &nbsp;</P><P>Advice please - should I give a part refund? Or communicate further with them at all? The option to return and receive a full refund still remains - and if they leave negative feedback can it be removed?</P><P>Really feel like becoming an exEbayer.....</P><P>&nbsp;</P> Tue, 02 Feb 2016 01:33:21 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Partial-refunds-returns-feedback/qaq-p/4649140 pennybanjo 2016-02-02T01:33:21Z