Question Buyer complaining to eBay without contacting me first in Member To Member Support DO NOT DELETE

Buyer complaining to eBay without contacting me first

princessfarm — Sun, 30 Sep 2018 18:48:23 GMT

An item was purchased from me in August and the sale went through smoothly. Now I have received an email from eBay notifying me that the buyer did not bid on the item and they are returning my selling fees etc. What is happening?

Re: Buyer complaining to eBay without contacting me first

corred — Sun, 30 Sep 2018 19:10:47 GMT

@princessfarm

Sounds like the buyers account was hacked not that they are complaining about you

As long as you have proof of posting to the address suppied with the Paypal payment your money should be safe

Re: Buyer complaining to eBay without contacting me first

princessfarm — Sun, 30 Sep 2018 19:15:46 GMT

Thanks a lot for the information. I have the proof of posting and the tracking number from the courier. The item was sold over a month ago!

Re: Buyer complaining to eBay without contacting me first

tobiasd4 — Sun, 30 Sep 2018 19:28:07 GMT

You need to keep POP for 13 months, as this is how long paypal allow account holder to claim charge back.

Re: Buyer complaining to eBay without contacting me first

red_magpie — Sun, 30 Sep 2018 20:36:08 GMT

What is happening?

It sounds as though a buyer has raised a credit card chargeback that they did not authorise the PayPal payment. This may be genuine, or it could be the buyer lying to get a refund, which is a known scam.

It's odd that you've heard from eBay before hearing from Paypal. Especially as they're offering to return your selling fee after such a long time. Are you sure that this isn't yet another new scam or phishing email, trying to trick you into giving away your password? I hope you didn't click on any links it provided? Is there a copy in your messages in "My eBay", which there should be if it's genuine.

If it's genuine, the next thing you can expect is contact from PayPal requiring you to provide proof of posting the item. If you can do this, PayPal will indemnify you from any liability arising from the chargeback. If you can't, you will be required to return the buyer's payment in full - and pay an admin charge. You can read full details in PayPal's user agreement.

This is why it's so important to keep postal proofs for at least a year, and why accepting PayPal is so risky when an item is collected in person.

Re: Buyer complaining to eBay without contacting me first

princessfarm — Mon, 01 Oct 2018 08:31:06 GMT

Thanks. I'll check my eBay messages to check it's not a scam as I've not had a notification from paypal

Re: Buyer complaining to eBay without contacting me first

princessfarm — Mon, 01 Oct 2018 09:04:18 GMT

Thanks for the information. There's a copy of the message in my ebay messages folder so it must be genuine. Is it possible to contact eBay about this and actually speak to someone?