https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/6074292 &lt;p&gt;Can you refuse a return on the basis that buyer says not as described when it clearly was&lt;/p&gt; Fri, 07 Sep 2018 16:18:05 GMT uk2015_perm 2018-09-07T16:18:05Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/6074292 &lt;p&gt;Can you refuse a return on the basis that buyer says not as described when it clearly was&lt;/p&gt; Fri, 07 Sep 2018 16:18:05 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaq-p/6074292 uk2015_perm 2018-09-07T16:18:05Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/6074370#M865674 <P>If the buyer has opened a not as described dispute then you have to deal with it</P> <P>If you dont and the buyer escalates the dispute then ebay will step in and once they do that then you will get a defect on your account and pay the final value fees</P> <P>&nbsp;</P> <P>You send a pre paid label for the return and once you have your item back then you refund in full</P> <P>&nbsp;</P> <P>You could try and fight it but ebay almost always goes with the buyer</P> Fri, 07 Sep 2018 17:26:00 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returns/qaa-p/6074370#M865674 redwick1 2018-09-07T17:26:00Z