https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaq-p/5984922 <P>Hi</P><P>How long does a buyer have to let you know that they haven't received their item ? I have just had someone contact me about this and I had posted it on the 1st May !&nbsp;</P><P>&nbsp;</P> Sun, 10 Jun 2018 18:01:34 GMT lellypoos 2018-06-10T18:01:34Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaq-p/5984922 <P>Hi</P><P>How long does a buyer have to let you know that they haven't received their item ? I have just had someone contact me about this and I had posted it on the 1st May !&nbsp;</P><P>&nbsp;</P> Sun, 10 Jun 2018 18:01:34 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaq-p/5984922 lellypoos 2018-06-10T18:01:34Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaa-p/5984924#M835839 <P>Well posted on the 1st May and not received you can safely assume it is lost in the post.</P> <P>&nbsp;</P> <P>They are out of&nbsp; time to claim with eBay,&nbsp; but they do have 180&nbsp; days to claim with Paypal for this.&nbsp;</P> <P>&nbsp;</P> <P>If a Paypal case is&nbsp; oepned,&nbsp; unless you have tracking or that 16 diigit number on your proof of posting ,&nbsp; that shows delivery, you will have to fully refund your buyer.</P> Sun, 10 Jun 2018 18:06:39 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaa-p/5984924#M835839 tressygirl 2018-06-10T18:06:39Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaa-p/5984925#M835840 As they have up to 180 days to open a Not Received Case with Paypal, then the answer is 180 days. <P><BR /> Tell them to open a case. Unless you can prove delivery by tracked means you will end up refunding.</P> Sun, 10 Jun 2018 18:06:48 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/item-not-received/qaa-p/5984925#M835840 john1297576 2018-06-10T18:06:48Z