Question missing item turned up in neighbour's mail in Member To Member Support DO NOT DELETE

missing item turned up in neighbour's mail

albafragfan — Fri, 08 Jun 2018 15:53:47 GMT

How do I cancel a refund when the item turns up eventually?

Re: missing item turned up in neighbour's mail

tressygirl — Fri, 08 Jun 2018 15:57:52 GMT

Go to the Resolution Centre link at foot of most pages, and find your case details. You will see a question worded something like .... have you recveived your item / refund. Answer yes, and close the case.

You say ' eventually', do not close the case early before it has turned up, do not close on any promsies from the seller, once closed another case cannot be opened with eBay

Re: missing item turned up in neighbour's mail

albafragfan — Fri, 08 Jun 2018 16:30:04 GMT

Thanks for your advice. I've sent a message to the seller, to let them know that the item has been found, but their eCheque refund is underway already - can I stop that eCheque process or do I need to let it happen and then repay the seller?

Re: missing item turned up in neighbour's mail

corred — Fri, 08 Jun 2018 16:36:38 GMT

Probably too late to cancel....it is the seller who would need to cancel if it was an option.......you will probably need to repay after it clears

Re: missing item turned up in neighbour's mail

albafragfan — Fri, 08 Jun 2018 16:44:49 GMT

Thank you - I thought as much!