Question Cancel order negative feedback in Member To Member Support DO NOT DELETE

Cancel order negative feedback

vicki-1945 — Thu, 07 Jun 2018 13:41:29 GMT

If I cancel an order that's not been paid for yet will I get negative feedback

Re: Cancel order negative feedback

tara*teller — Thu, 07 Jun 2018 13:47:04 GMT

It's possible, to avoid this happening you are better off to complete an unpaid item case instead.

Once the case is closed the buyer cannot leave any feedback and any left in the interim can be removed.

Open from 2 days after close of sale, close 4 days later.

More details here

https://pages.ebay.co.uk/help/sell/unpaid-items.html

Re: Cancel order negative feedback

vicki-1945 — Thu, 07 Jun 2018 13:51:17 GMT

Thanks very much, the auction onky finished this morning though. I'm in the middle of moving and can't find the item I've sold anywhere

Re: Cancel order negative feedback

tara*teller — Thu, 07 Jun 2018 14:10:57 GMT

Ah that's different then, in that case send your buyer a grovelling apology stating that you've misplaced the item and will need to cancel. Hopefully they will be understanding and be ok with it but if they get cross then there's nothing to stop them leaving bad feedback i'm afraid. A nice note asap will go a long way to smooth it over though i'm sure. good luck with your move, it's stressful enough without an eBay problem!