Account Warning for Leaving Honest Negative Feedback

thestesmyth — Sat, 18 Jul 2015 14:05:21 GMT

Can anyone advise if they've come across this before? I'm pretty P'd off about it to be honest.

Here's the situation:

I bought an item via 'Buy It Now', it was collection only.
After paying via PayPal I messaged the seller to arrange me to collect it.
The seller messages me back to openly admit that they've already been contacted, and have agreed to sell it cash-on-collection (outside of ebay) with a different buyer.
I message back to disagree, I've already paid for the item, and they'd be breaching eBay rules anyway.
All messages were sent via eBay messaging, nothing external.
Seller then cancels the sale, stating 'Out of Stock'
My money (over £100) is now stuck 'pending' a refund via PayPal for the next few days, so i can't re-spend it on what I needed in the first place.
I leave negative feedback for the seller: "Item was sold outside of eBay and my BuyItNow was cancelled"
As eBay doesn't seem to like anyone giving negative feedback, it automatically prompted me to let them know what went wrong, so I summarised the issue.
I get another message from eBay saying they can't see anything wrong on my account, and could I give them more details.
I send eBay their own item number, the email reference etc...
Very quickly afterwards I get another message saying I'm being given an account warning for violating ebay rules.
"eBay account warning - policy violation: Reference to an Investigation"
And my negative feedback has been removed.

Am I being really thick here?, or I...

Made a totally honest and reasonable feedback comment???

Made no reference to any investigation?

I'm the one currently out-of-pocket?

I know the warning doesn't mean much in the scheme of things, but when you're the customer trying to do the right thing it's pretty shameful that eBays first response was to reprimand me.

Does anyone know if these can be withdrawn?

At the moment, the seller has no negative feedback to show that anything at all was wrong.

Question Account Warning for Leaving Honest Negative Feedback in Member To Member Support DO NOT DELETE

Account Warning for Leaving Honest Negative Feedback