Question return of item in Member To Member Support DO NOT DELETE

return of item

lindfarrel9 — Wed, 16 May 2018 12:39:37 GMT

I purchased this chair in Feb, it is completely faulty and I am having trouble finding this on my purchase history

please see below details, I believe this has 12 months waranty

debit card payment of £169.99 to PAYPAL *SONICONLIN was taken from your account.

TRANSACTION TYPE:

Debit Card (DEB)

RETAILER NAME:

PAYPAL *SONICONLINE

BUSINESS TYPE:

Variety Stores

RETAILER LOCATION:

35314369001

CARD NUMBER:

6123

AUTHORISATION METHOD:

Online/phone/mail order purchase

DATE OF TRANSACTION:

Tuesday 27 February 2018

Re: return of item

tressygirl — Wed, 16 May 2018 13:01:15 GMT

On your Purchase History page, make sure top left Not Hidden is selected, then go top right to See Orders from, and select the period you wish to view.

You will also find details in your Paypal account >> Invoices, if you paid with Paypal.

If you cannot manage this on an app or phone, you will need to switch to a laptop / PC to do this.

Re: return of item

franology — Wed, 16 May 2018 13:25:11 GMT

There is nothing that anyone here can do about this - we are ordinary eBay members like you.

It is too late to do anything through eBay. You have 30 days from the date of delivery to open a case for 'item not as described' in eBay and that only applies if the item is faulty when it arrives.

You have 180 days to open a case in PayPal if the item is faulty on delivery.

Neither eBay nor PayPal concern themselves with warranties. A warranty is strictly between you and the seller. You have to enforce it yourself. If you go to the Citizens Advice website you will find more information there about Trading Standards and whether they can help you. Trading Standards can only act against UK business sellers.