Question Returned item via sellers returns label in Member To Member Support DO NOT DELETE

Returned item via sellers returns label

shininglight22 — Wed, 09 May 2018 13:17:21 GMT

I asked to return an item, the seller approved the request and l proceeded by printing off the returns label that the seller provided me with.
I went to update my tracking details within the returns process and it wouldnt accept my tracking number, it said l had to put another number in as this one had already been used in the system.
I went onto Royal Mail tracking and saw that my item had been delivered back to the seller on the 5th May.
I contacted the seller yesterday to ask if he could now issue my refund but lve had nothing from him. No reply and no refund.

Re: Returned item via sellers returns label

arkwebus — Wed, 09 May 2018 13:39:57 GMT

This is one of eBay's "less than helpful messages" I'm afraid. The number is in the system from when it was given to Royal Mail; you need do nothing.

I would guess that the refund is being processed. Many sellers are not set up to deal with messages. The refund goes back to the source so if you used a card through Paypal it goes back to the card and takes a bit longer.

Sellers have 6 days after receipt to issue the refund.

@shininglight22

Re: Returned item via sellers returns label

shininglight22 — Wed, 09 May 2018 13:40:27 GMT

I see. So l wont necessarily get a notification when the refund is sent ? I just have to keep checking the bank?
Thankyou for your reply...

Re: Returned item via sellers returns label

arkwebus — Wed, 09 May 2018 14:00:37 GMT

It's so long ago that I last did one but I think you do get a notification. You need to check Paypal or the payment source from time to time to confirm.

@shininglight22