Question Undeserved feedback in Member To Member Support DO NOT DELETE

Undeserved feedback

saj12340 — Wed, 11 Apr 2018 18:49:02 GMT

I recently had to cancel a sale because the item was damaged during packaging. When asked the reason for cancellation by eBay, I gave this reason but the buyer has left negative feedback stating that I gave the reason "out of stock". While I understand his/her disappointment, I feel that the negative feedback was unjustified as I had been honest and correct in cancelling the sale of an item that was no longer in the condition I described at the time of listing. I have tried to get a feedback revision but the eBay app just states that I have no feedback that is eligible for revision. Is there anything I can do about this? Thanks.

Re: Undeserved feedback

corred — Wed, 11 Apr 2018 18:52:01 GMT

@saj12340

No......out of stock/damaged would be the reason for cancellation you used & what the buyer saw....the feedback was within eBay rules & will not be removed

Re: Undeserved feedback

pixiesen2012 — Wed, 11 Apr 2018 19:04:24 GMT

did you contact the buyer first to see whether they still wanted the item even with the damage?

did you send them photos of the damage to prove you were telling the truth?

if you can convince them you are telling the truth they may agree to revise the feedback.

Re: Undeserved feedback

saj12340 — Wed, 11 Apr 2018 19:27:11 GMT

Just to clarify, i dont recall asking if it could be removed, just revised. Given that i was being honest , I feel that neutral feedback would have been more appropriate. Never mind and thank you for your reply.