https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Not-as-described/qaq-p/5872072 Hi I'm looking for advice as a buyer. I bought a memory foam mattress topper with a zipped cover however when it arrived no cover. As I'm disabled my carer helped by opening mattress. When saw no protective cover i txt seller. I explained item not as described (cover on mattress) the seller then sent me a cover. Again told them no use, I ordered & needed mattress with cover on it. They're now ignoring my txts. I opened case with eBay & they are asking that I return item. However I cannot physically roll this mattress up & put back in cardboard box!! It's clear that it had been rolled packaged by a machine. I'm totally stuck & don't know how to proceed. Please if someone could offer any advice I'd appreciate it. Wed, 21 Mar 2018 19:12:50 GMT menziesb09 2018-03-21T19:12:50Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Not-as-described/qaq-p/5872072 Hi I'm looking for advice as a buyer. I bought a memory foam mattress topper with a zipped cover however when it arrived no cover. As I'm disabled my carer helped by opening mattress. When saw no protective cover i txt seller. I explained item not as described (cover on mattress) the seller then sent me a cover. Again told them no use, I ordered & needed mattress with cover on it. They're now ignoring my txts. I opened case with eBay & they are asking that I return item. However I cannot physically roll this mattress up & put back in cardboard box!! It's clear that it had been rolled packaged by a machine. I'm totally stuck & don't know how to proceed. Please if someone could offer any advice I'd appreciate it. Wed, 21 Mar 2018 19:12:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Not-as-described/qaq-p/5872072 menziesb09 2018-03-21T19:12:50Z