https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Getting-item-returned/qaq-p/4583138 <P>My son recently sold an item, he was delayed sending it but did guarantee customer delivery before Xmas, we did keep in contact with buyer. Customer opened case with ebay &amp; ebay refunded. Item was sent special delivery guaranteed next day by 1pm at a cost of £7.95 &amp; buyer only paid £3.50 postage we didn't mind as was little late in sending &amp; it guaranteed Xmas delivery. Customer refusing to return item what can we do?&nbsp;</P><P>She now has quite expensive item &amp; her money back&nbsp;</P><P>Obvious by her messages she has done this before</P> Mon, 28 Dec 2015 14:48:06 GMT moneypenny1978 2015-12-28T14:48:06Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Getting-item-returned/qaq-p/4583138 <P>My son recently sold an item, he was delayed sending it but did guarantee customer delivery before Xmas, we did keep in contact with buyer. Customer opened case with ebay &amp; ebay refunded. Item was sent special delivery guaranteed next day by 1pm at a cost of £7.95 &amp; buyer only paid £3.50 postage we didn't mind as was little late in sending &amp; it guaranteed Xmas delivery. Customer refusing to return item what can we do?&nbsp;</P><P>She now has quite expensive item &amp; her money back&nbsp;</P><P>Obvious by her messages she has done this before</P> Mon, 28 Dec 2015 14:48:06 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Getting-item-returned/qaq-p/4583138 moneypenny1978 2015-12-28T14:48:06Z