Question Feedback in Member To Member Support DO NOT DELETE

Feedback

chumblee7 — Tue, 27 Feb 2018 19:13:09 GMT

One of my sellers has left me lovely feedback but he has included my real name in the feedback which could reveal my identity when I am buying certain items. I need to get rid of my name from the feedback. I have followed through ebay instructions which say the feedback will be deleted within 24 hours but it hasn't been done. I have tried a second time - not yet another 24 hours have passed - but nothing seems to be happening. It's impossible to contact ebay. What can I do?

Re: Feedback

norseway53 — Tue, 27 Feb 2018 19:26:23 GMT

Use this link, put 'feedback abuse' into the topic bar and scroll down to the foot of the screen where you should find the contact options.

If the feedback is not removed within the next 24 hours, come straight back here and we'll see if we can ask an eBay team member to forward your complaint:-

https://ocsnext.ebay.co.uk/ocs/home

Re: Feedback

chumblee7 — Tue, 27 Feb 2018 19:30:50 GMT

This is what I did in the first place but nothing happened. I tried again and I am now well into my 24 hours once again and the feedback is still there...

Re: Feedback

chumblee7 — Fri, 02 Mar 2018 15:18:03 GMT

One of my sellers has left me lovely feedback but he has included my real name in the feedback which could reveal my identity when I am buying certain items. I need to get rid of my name from the feedback. I have followed through ebay instructions which say the feedback will be deleted within 24 hours but it hasn't been done. I have tried a second time and it still has not been done. It's impossible to contact ebay. What can I do?

Re: Feedback

chumblee7 — Sat, 03 Mar 2018 16:24:40 GMT

The feedback has still not been removed. How do I get an ebay team member to forward my complaint? Am I writing this in the right place. No one seems to reply.

Re: Feedback

norseway53 — Sun, 04 Mar 2018 20:19:01 GMT

As you are not a seller, you could switch your feedback profile to 'private' until this is resolved.

Re: Feedback

norseway53 — Sun, 04 Mar 2018 20:20:27 GMT

ilona_uk@ebay.com

Ilona, this member's feedback problem remains unresolved. Can the complaint be forwarded?

Re: Feedback

ilona_uk@ebay.com — Mon, 05 Mar 2018 16:16:14 GMT

@chumblee7 I have send you a Pm on this now so please make sure to check it. Thanks, Ilona

Re: Feedback

chumblee7 — Mon, 05 Mar 2018 17:26:09 GMT

Thank you so much for this, Ilona has solved the problem for me.