Question Final value fee Offer not applied in Member To Member Support DO NOT DELETE

Final value fee Offer not applied

zapdosuk — Sat, 24 Feb 2018 07:53:01 GMT

Hi guys

i'm sure a final value fee offer of £1 on an item i was selling to someone

however i have been billed 7.50 instead

1. is there anyway i can prove i had the offer when i placed the advert and

2. if i did is there a way to contact ebay via email to discuss

thanks

Ian

Re: Final value fee Offer not applied

tressygirl — Sat, 24 Feb 2018 08:19:44 GMT

Hello Ian,

Did you list your item during the promotion's duration? Did your item comply to all the T & C's? For example, 1 - 5 day listing durations are usually excluded from these promos.

If you think it was all correct, you can check all this from the archived promotions if your item complied, then call eBay Customer Support from the Help & Contact tab with your information.

Re: Final value fee Offer not applied

zapdosuk — Sat, 24 Feb 2018 08:43:35 GMT

archived promotions is that on the ebay page

it was in the collectable cards section so not like motors ill double check that i didnt know that theere was a archived protmotions section

thanks

Re: Final value fee Offer not applied

zapdosuk — Sat, 24 Feb 2018 08:45:39 GMT

getting a "web page cannot be dispayed" thing ill need to try from maybe my phone or my own PC rather than my work one

Re: Final value fee Offer not applied

corred — Sat, 24 Feb 2018 09:03:50 GMT

@zapdosuk

If it was for the £39 Pokemon cards the answer is simple.....they were not listed under the offer as it specified in the T&C that multi quantity listings are not included in the offer !!

Re: Final value fee Offer not applied

zapdosuk — Sat, 24 Feb 2018 09:19:16 GMT

well i was just going through them terms and conditions, but dont you come across awfully rude

Re: Final value fee Offer not applied

zapdosuk — Sat, 24 Feb 2018 09:19:57 GMT

BUT THANKS FOR YOUR ANSWER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Final value fee Offer not applied

pixiesen2012 — Sat, 24 Feb 2018 09:21:38 GMT

how on earth do you read that answer as rude?

Re: Final value fee Offer not applied

tressygirl — Sat, 24 Feb 2018 09:43:16 GMT

Some things cannot be managed on a phone or app, best to use a laptop / PC. Yes, on your promotional offer sections top left is 'Archived', you can check there for that promo, to see if you complied with its T & C's. On Seller hub page, its under Promotional Offers at bottom is the link ... view expired offers.