https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase-as-incorrect-description/qaq-p/5823856 Should I use returns button or is it safe to just contact seller directly as she has said she will not cover my returns postage but will refund what I paid? Tue, 20 Feb 2018 22:56:17 GMT sammar59 2018-02-20T22:56:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase-as-incorrect-description/qaq-p/5823856 Should I use returns button or is it safe to just contact seller directly as she has said she will not cover my returns postage but will refund what I paid? Tue, 20 Feb 2018 22:56:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase-as-incorrect-description/qaq-p/5823856 sammar59 2018-02-20T22:56:17Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase-as-incorrect-description/qaa-p/5823860#M741702 <P>You open a not as described dispute not a returns dispute.</P> <P>Choosing My item was not s described or similar</P> <P>All problems should be done through the resolution centre</P> <P>&nbsp;</P> <P>Open a not as described dispute at the bottom of the page under Resolution Centre and escalate it when ebay say you can. It will tell you on the email you receive</P> <P>The seller needs to send a pre paid label for the return</P> <P>If they dont then ebay should when you escalate the dispute</P> <P>&nbsp;</P> <P>You have 30 days from the day of delivery to open a dispute in ebay</P> <P>&nbsp;</P> <P>Read up on the Ebay money back guarantee</P> <P><A href="http://pages.ebay.co.uk/ebay-money-back-guarantee/" target="_blank">http://pages.ebay.co.uk/ebay-money-back-guarantee/</A></P> <P>&nbsp;</P> Tue, 20 Feb 2018 23:02:01 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Returning-a-purchase-as-incorrect-description/qaa-p/5823860#M741702 redwick1 2018-02-20T23:02:01Z