Question Returning items. in Member To Member Support DO NOT DELETE

Returning items.

carinosa647 — Thu, 08 Feb 2018 13:53:41 GMT

I recently purchased some curtain tiebacks. I ordered two. I receied two PAIRS. I decided to return one pair and went through the process of obtaing a returns label etc. without any problem. I then realised that the colour was wrong and tried to add the second pair to the return. The system didn't allow me to alter the quantity. I contacted customer services and after a convoluted conversation with an agent who was not able to understand anything. she finally informed me that eBay could only change the quantity on Saturdays when the system permits this. Therefore I should phone on Saturday. In the meantime I returned both pairs and informed the seller what I had done and duly posted the two pairs back to the seller. I phoned on Saturday and spoke to anothe agent who was equally confused and after a very lengthy conversation she finally understood but was

unable to do anything. She did say that she would email the agent with whom I had first spoken to tell her to sort this out.

In have just received an email from the seller telling me that eBay have, so far, done NOTHING.

I have no refund. I have paid the return postage. He will pay an extra fee to eBay in spite of having received both pairs.

Has anyone any idea how to get eBay to HELP ME ? ? ? ?

Re: Returning items.

*guinevere* — Thu, 08 Feb 2018 14:31:18 GMT

Did you send the tie backs back using tracked means? And did you open a returns case? If the answer is yes to both, add the tracking number to the case.

When the seller receives them you should be refunded.

You have complicated the issue when you decided the colour wasn't right because this is a "Change of mind" return yet you have sent it back with a Snad return,.

The more I hear about ebay CS the more I think they are unfit for purpose. I have no idea what they mean by

"eBay could only change the quantity on Saturdays when the system permits this"

That's crazy!

Re: Returning items.

carinosa647 — Mon, 12 Feb 2018 11:23:18 GMT

EBay's agents were absolutely USELESS. NO-ONE looked at the correspondence trail and I received differing negative replies from half a dozen different agents. No CONTINUITY whatsoever. Even though I tried to explain the situation. Each agent said something different, but wouldn't accept that I had purchased two.
What a mess. To add insult to injury, I kept the seller up to date at every step or the way and he responded with
furious insults even though I admitted that I had made a mistake. He decided that I HAD NO RIGHT to change my mind. The arrogance and rudeness were incredible.
All in all a lousy eBay experience - but - hey-ho - get on with life and let small minded sellers rant and rave - only
affects their blood pressure. Not mine.