Question click and collect in Member To Member Support DO NOT DELETE

click and collect

geoffthechef57 — Tue, 06 Feb 2018 10:22:59 GMT

Hi everyone

I recentley sold an item but didn't realise the item also included click and collect option.

It was an auction for the item.

the buyer has said the item has not arrived at the click and collect destination.

they have opened a refund case which is fair enough but i have looked into click and collect and am i right in thinking it is not valid if it is an auction item.

Any help or advice would be very helpful.

Re: click and collect

tobiasd4 — Tue, 06 Feb 2018 10:43:30 GMT

You are opted in to click & collect by default, it is available on auction & fixed listings.

When buyer pays you log in to paypal & send to address on payment notice, if it is argos store, send there making sure you included reference number.

You should always included return address, at least you will get item back if it can't be delivered.

See here for click & collect.

https://sellercentre.ebay.co.uk/terms/click-collect-argos

Re: click and collect

geoffthechef57 — Sat, 10 Feb 2018 10:27:53 GMT

Thank you tobias for your helpful reply.