Cancel order

jmigunova — Sun, 20 Dec 2015 10:14:02 GMT

I have ordered two items by mistake, the seller has opened the no payment case against me. I have contacted the seller and explained that the order has been made by mistake and asked them to cancel it. The seller has replied that they cannot cancel it now and that I have to pay and then request a refund through Paypal or to actually now buy these items.

Is there amy way to cancel the orders without having to pay for them first?

Many thanks,

Kat

Re: Cancel order

*vyolla* — Sun, 20 Dec 2015 10:15:54 GMT

If the seller is a registered UK business, you can ask that they send you a cancellation request and they should comply.

If they're an international or private seller they are not obliged to cancel, and would be advised to open an unpaid item dispute to get their eBay final value fees credited back.

You'll get an unpaid item strike against your account, which will stick to it for a year.

Sellers can set their Buyer Requirements to block bidders with 2 or more strikes As long as you don't get another you'll be able to continue buying.

The seller cannot cancel the unpaid item dispute now.

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Cancel order

Re: Cancel order