Question seller has bad feedback doesnt reply in Member To Member Support DO NOT DELETE

seller has bad feedback doesnt reply

zilkar — Mon, 29 Jan 2018 20:06:36 GMT

i want to cancel order high cost, no reply from seller who has bad feedback. what do i DO?

Re: seller has bad feedback doesnt reply

siennagoldmgf — Mon, 29 Jan 2018 20:30:00 GMT

You can't cancel, there is no facility for buyers to cancel and sellers are under no obligation what so ever to do so.

You should have worried about their bad feedback and the high cost before you purchased.

Re: seller has bad feedback doesnt reply

tressygirl — Tue, 30 Jan 2018 08:12:39 GMT

You are worrying too soon. If the item does not arrive on time, or if it does, and it is not as described, as long as you paid with Paypal you are fully covered with their, and eBay's 30 day MBG.

It is the correct opening and escalating of cases, that do eventually give bad sellers enough defects for eBay to close their account down. Feedback is not taken into account, as it can be left in error, or even from a malicious competitor.

Re: seller has bad feedback doesnt reply

corred — Tue, 30 Jan 2018 08:22:36 GMT

@zilkar

• There is NO RIGHT OF CANCELLATION on eBay
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• You can ask the seller, but they have already been charged fees & may have lost other potential buyers as a result of your actions so they may not agree
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• If the seller was a UK registered business then you will have the right to return the goods by a tracked service at your own expense for a refund
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• Bidding is a serious matter & changing your mind simply is not grounds to cancel
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• It is likely that the seller will open an unpaid case to get their fees refunded & you would then earn an unpaid strike.......
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• If that happened again within 12 months then many sellers will refuse to deal with you

The time to view feedback is BEFORE BUYING !!

• If an item is not received by the last estimated eBay delivery date then the first thing you should do is contact the seller
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• If things cannot be quickly resolved then open an Item Not Received case here : http://resolutioncentre.ebay.co.uk/
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• This will allow the seller a further 8 days to resolve things
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• If still not received at the end of the 8 days go back to the case & escalate for eBay to step in
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• If the seller cannot prove delivery by online tracking you will be refunded
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• Never close a case based on a promise...once closed you cannot re-open
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• Ideally do not opt for a replacement, request a refund & then purchase again from the same or a different seller
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• If over 30 days or you mistakenly closed a case then open the same case in Paypal & escalate within 20 days - DO NOT CLOSE UNTIL RESOLVED