Question Unpaid and collected item in Member To Member Support DO NOT DELETE

Unpaid and collected item

leader123uk — Fri, 26 Jan 2018 06:39:49 GMT

Hi a buyer has not paid or turned up for the item
Was promised yesterday. Have sent 3 messages and has not responded.
What should I do

Re: Unpaid and collected item

profgaz — Fri, 26 Jan 2018 06:43:49 GMT

If the Buyer doesn't pay, After 48 hrs, you can Open an unpaid item case. Close after 5 days to get your final value fees credit

Add Buyer to your blocked bidders list
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

http://pages.ebay.co.uk/help/sell/unpaid-items.html

Re: Unpaid and collected item

tressygirl — Fri, 26 Jan 2018 06:45:10 GMT

You can call them, sometimes talking is more effective than emails, which may not be read.

Go to top right of this page and click on Advanced, next to the big blue Search. On the left select Find Contact Information. Enter the buyer's username ID, and the transaction item of the item. Your buyer will also get your contact details.

If they do not wish to buy the item now, then issue them with a cancellation request , right of the item from More Actions drop down menu select Cancel Order, and select, buyer requests to cancel.

Re: Unpaid and collected item

leader123uk — Fri, 26 Jan 2018 06:51:46 GMT

Thank you

Re: Unpaid and collected item

tressygirl — Fri, 26 Jan 2018 07:08:43 GMT

You're welcome