https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-cost/qaq-p/5760961 <P>Item was broken upon delivery. How do I request seller to pay for return postage?</P><LI-SPOILER>&nbsp;</LI-SPOILER> Thu, 11 Jan 2018 10:22:30 GMT dansagal 2018-01-11T10:22:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-cost/qaq-p/5760961 <P>Item was broken upon delivery. How do I request seller to pay for return postage?</P><LI-SPOILER>&nbsp;</LI-SPOILER> Thu, 11 Jan 2018 10:22:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-cost/qaq-p/5760961 dansagal 2018-01-11T10:22:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-cost/qaa-p/5760974#M705179 <P>Open a not as described case with eBay and if need be escalate it after 8 full days.</P> <P>&nbsp;</P> <P>Read of the eBay money back guarantee and follow the instructions carefully -</P> <P>&nbsp;</P> <P><A href="http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html" target="_blank">http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html</A></P> <P>&nbsp;</P> <P>OR</P> <P>&nbsp;</P> <P><A href="http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolutionCenter&amp;p=Last18Months&amp;cf=8" target="_blank">http://res.ebay.co.uk/ws/eBayISAPI.dll?ResolutionCenter&amp;p=Last18Months&amp;cf=8</A></P> <P>&nbsp;</P> <P>OR</P> <P>&nbsp;</P> <P><A href="http://resolutioncentre.ebay.co.uk/" target="_blank">http://resolutioncentre.ebay.co.uk/</A></P> <P>&nbsp;</P> <P>According to eBay if the purchase was made on their .uk or .com site the seller has to pay the return costs up front.</P> <P>&nbsp;</P> Thu, 11 Jan 2018 10:31:40 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Return-cost/qaa-p/5760974#M705179 plpmr 2018-01-11T10:31:40Z