Question faulty item - return - what do i do?? in Member To Member Support DO NOT DELETE

faulty item - return - what do i do??

amberpcservices — Tue, 09 Jan 2018 07:36:35 GMT

I have purchased an item via Ebay using Paypal.

The item was delivered in October & came with a 1 year warranty according to the listing. (It cost £185 at the time, but they are now selling at a reduced price £146)

I have tried to resolve the issue with the seller, but after contacting in November & sending mutliple communications back and forth, now the seller is saying that I will need to repurchase at a reduced rate of £130.... So basically I DO NOT have any warranty even though it states it one the listing.

I tried to go via Ebay resolution, but its over 30days (obviously) & I tried Paypal but it just keeps sending me back to ebay resolutions...

Any ideas what I can do now to resolve the issue??

Many thanks

Jamie

Re: faulty item - return - what do i do??

siennagoldmgf — Tue, 09 Jan 2018 07:43:11 GMT

Ebay or paypal do not cover warranties, their money back guarantee is for items not as described on arrival.

If it was a UK seller try CAB or Trading Standards.

Re: faulty item - return - what do i do??

amberpcservices — Tue, 09 Jan 2018 07:53:19 GMT

Unfortunately is not UK based.
Surely if a listing states it has a 1 year warranty (may in fact be 2 year).. then they should comply.
As they are unwilling I hope eBay will at least ensure that they update their listings (they have many and items are not cheap) so that wording has "warranty" removed from the listings..
Jamie