Question Refund not received in Member To Member Support DO NOT DELETE

Refund not received

alancharleswilder — Sat, 16 Dec 2017 05:15:59 GMT

How do you best get eBay to chase a refund not received from a seller?

Re: Refund not received

tobiasd4 — Sat, 16 Dec 2017 05:36:54 GMT

Have you opened case, if not do it now.

Make sure tracking is uploaded to case & escalate case on day 9.

Re: Refund not received

alancharleswilder — Sat, 16 Dec 2017 05:45:15 GMT

Wont let me open a case as it says ‘you have not purchased this item yet’ (and yet payment has been taken).

Re: Refund not received

sarah_uk@ebay.com — Wed, 20 Dec 2017 15:09:28 GMT

Hi,

Can you please let me know the item number? Did you pay for the item using PayPal or as PayPal Guest?

Thanks,
Sarah

Re: Refund not received

alancharleswilder — Wed, 20 Dec 2017 15:24:11 GMT

Hi Sarah, item number: 302396069625. Seller was unable to supply the product advertised - but very quick to take payment for it (20th Nov). I paid via credit card using the eBay system. I have not received any refund as yet although they say one was issued. How about informing any prospective buyer that an item is not available before taking payment?? I strongly suggest that if an item is out of stock, it is removed from a seller’s page before these problems are able to occur. Wastes a lot of time & energy chasing unreliable sellers. Alan Wilder

Re: Refund not received

alancharleswilder — Wed, 20 Dec 2017 15:26:02 GMT

And of course I can see the payment debited from my card - statement.

Re: Refund not received

sarah_uk@ebay.com — Wed, 20 Dec 2017 15:36:52 GMT

Hi, thank you for providing the details. When you pay by credit card this is processed via PayPal Guest. I can see your refund has been issued and I have sent you a PM with more details as it is account specific.

You are unable to open a case as a refund has already been issued. I understand the wording is not very clear and I will pass on feedback in relation to this.

Feel free to reply to my PM with any questions you have.

Thanks,
Sarah