https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Shutl-service-lost-item/qaq-p/5701701 Hi used the shutl service through Ebay and they lost the parcel, PayPal stepped in on request from buyer so I gave them the tracking number, also informed Ebay shutl service of lost item they issued a claims code, after 2 weeks since claim code issued buyer claimed money back from PayPal, they found in favour of buyer and they got a refund<BR />Why I don't mind them receiving a refund the cost of postage and item which I assume was insured through shutl is none existent, customer service has also been difficult to navigate they just hope you go away and bill you at the end of the month<BR />Is this there normal way of treating sellers? Sat, 02 Dec 2017 14:05:30 GMT historywipers 2017-12-02T14:05:30Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Shutl-service-lost-item/qaq-p/5701701 Hi used the shutl service through Ebay and they lost the parcel, PayPal stepped in on request from buyer so I gave them the tracking number, also informed Ebay shutl service of lost item they issued a claims code, after 2 weeks since claim code issued buyer claimed money back from PayPal, they found in favour of buyer and they got a refund<BR />Why I don't mind them receiving a refund the cost of postage and item which I assume was insured through shutl is none existent, customer service has also been difficult to navigate they just hope you go away and bill you at the end of the month<BR />Is this there normal way of treating sellers? Sat, 02 Dec 2017 14:05:30 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Shutl-service-lost-item/qaq-p/5701701 historywipers 2017-12-02T14:05:30Z