Question commission over charged yet again in Member To Member Support DO NOT DELETE

commission over charged yet again

windows87 — Tue, 21 Nov 2017 21:38:03 GMT

Am being charged for a sale unpaid for , Logged formalcomplaint so ebay aware. This issue was around several years ago and after complainint I note they still attept to charge fees for failed sales. Some would say this is fraud ?????. Cannot establish a recorded conversation with eaby so told the adviser please correct my invoice or I will charge you £10.00 communication.

I think this is more than fair but would like ro give ebay a chance to redeem there sinfull ways. Do they read these and will they act ????

Re: commission over charged yet again

corred — Tue, 21 Nov 2017 21:41:11 GMT

@windows87

Have you followed the unpaid case procedure ??

eBay do not know an item is not paid for unless you do

Has worked every time I have had to use it....no problem

• If an item has not been paid for 48 hours after the listing ended then you can open an unpaid case here http://resolutioncentre.ebay.co.uk/ (you have up to 32 days to do this if you wish to allow the buyer longer to pay but 2 days is the earliest)
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• After opening the case if payment has still not been received after 4 more full days then return to the case & close as unpaid to request a fee credit
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• Once a case has been closed you can then relist or make a second chance offer to the underbidder
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• Once an unpaid case has been opened the transaction cannot be cancelled, only closing the case after 4 days will do this
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• You should not simply cancel a transaction as it may leave you with fees to pay & a selling defect
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• When a case has been closed in your favour as the seller then the buyer receives a damaging unpaid strike against their account & NEITHER of you may leave feedback
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• Details here
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• http://pages.ebay.co.uk/help/sell/unpaid-items.html

Re: commission over charged yet again

norseway53 — Tue, 21 Nov 2017 21:40:37 GMT

When someone doesn't pay, you open an unpaid item dispute and close it on 'day' 5 to get your final value fees back:-

https://resolutioncentre.ebay.co.uk/

eBay don't listen to empty threats. You are supposed to use the processes they provide you with to protect your account.

Re: commission over charged yet again

pixiesen2012 — Tue, 21 Nov 2017 21:41:40 GMT

If you had a non payer you need to complete a non payment case to get your final value fees refunded and give them a non payment strike

http://pages.ebay.co.uk/help/sell/unpaid-items.html

if you don't go through this process and let ebay know the sale fell through, you will be charged the fees,

Re: commission over charged yet again

023mjc — Tue, 21 Nov 2017 21:46:10 GMT

How do ebay know the item was not paid for if you don't tell them. they are not mind readers.

There's no point making formal complaints. They have already given you the means to deal with non payers and get your fees refunded. It's a fully automated process and it's the only way it can be done. If this issue was around for you several years ago, you should have found out by now how to deal with non payers.

No, they do not read these boards, and they will not act. If you want your fees refunded use the correct procedure.

You're going to charge ebay £10 ??? Good luck with that.