https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-Issue/qaq-p/4321139 <P>Hi so I have received a defect on item as the customer stated they didnt recieve the item. However we sent the item as Royal Mail 24 and have even sent another one out as recorded delivery. Its beyond our control if the courier loses it. Is there anyway to remove the defect as this is really unfair.</P> Tue, 14 Jul 2015 13:36:45 GMT iqraenterpriselimited 2015-07-14T13:36:45Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-Issue/qaq-p/4321139 <P>Hi so I have received a defect on item as the customer stated they didnt recieve the item. However we sent the item as Royal Mail 24 and have even sent another one out as recorded delivery. Its beyond our control if the courier loses it. Is there anyway to remove the defect as this is really unfair.</P> Tue, 14 Jul 2015 13:36:45 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Defect-Issue/qaq-p/4321139 iqraenterpriselimited 2015-07-14T13:36:45Z