https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/seller-cant-collect-returned-item/qaq-p/5642722 <P>I have escalated a case on day 9 as seller didn't issue me a postage label for a return for an item missing parts.</P><P>Ebay have issued the label and its ready to print.</P><P>I contacted the seller to let them know i will now be returning it and now the seller has messaged an alternative address saying he can't collect the parcel on the address on the postage label.</P><P>My concern is if i post the item using the label and the seller doesn't collect it how will I get my refund?</P><P>Also if I post it to the address the seller wants me to I will end up paying to return it.</P><P>Also quite strange the seller has a different surname on the different addresses.</P><P>Any advice would be much appreciated,many thanks.</P> Mon, 30 Oct 2017 07:31:33 GMT twigsytoes 2017-10-30T07:31:33Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/seller-cant-collect-returned-item/qaq-p/5642722 <P>I have escalated a case on day 9 as seller didn't issue me a postage label for a return for an item missing parts.</P><P>Ebay have issued the label and its ready to print.</P><P>I contacted the seller to let them know i will now be returning it and now the seller has messaged an alternative address saying he can't collect the parcel on the address on the postage label.</P><P>My concern is if i post the item using the label and the seller doesn't collect it how will I get my refund?</P><P>Also if I post it to the address the seller wants me to I will end up paying to return it.</P><P>Also quite strange the seller has a different surname on the different addresses.</P><P>Any advice would be much appreciated,many thanks.</P> Mon, 30 Oct 2017 07:31:33 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/seller-cant-collect-returned-item/qaq-p/5642722 twigsytoes 2017-10-30T07:31:33Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/seller-cant-collect-returned-item/qaa-p/5642729#M638852 Use the label. eBay only need to see attempted delivery to award a refund. Only send to the other address if the seller sends you the postage and a refund for the item first. They are expecting you to give up your buyer protection, the least they can do is refund first. Mon, 30 Oct 2017 07:39:42 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/seller-cant-collect-returned-item/qaa-p/5642729#M638852 papso22 2017-10-30T07:39:42Z