Question Have not received A full refund? in Member To Member Support DO NOT DELETE

Have not received A full refund?

jolibeau — Sat, 21 Oct 2017 10:32:51 GMT

The seller still needs to pay the cost of the "return postage " The seller sent the wrong size dress?

Can someone send me a link to ask eBay to step in? As I am unable to do that on the dress as I have already received a full refund? Original postage and the price of dress?

Owes me postage cost

Re: Have not received A full refund?

siennagoldmgf — Sat, 21 Oct 2017 10:52:44 GMT

There is no facility to get a refund on return postage after the event.

You should have opened a return case and the seller would have given you a returns label, if they didn't ebay would have issued one at the sellers expense.

Re: Have not received A full refund?

arkwebus — Sat, 21 Oct 2017 11:39:51 GMT

It sounds to me as if you requested a "return" [where the seller does not have to send the postage] and not a "not as described" case [where the seller does have to pay the return postage].

The system is that when you open the not as described case the seller sends a return post label. If they do not then you escalate the case after 8 days and eBay steps in. There is no way to speed things up and certainly you do not post it yourself.

As advised if you did do that there is no obligation for the seller to refund the post and certainly not through eBay.