https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/selling-problem/qaq-p/5620794 <P>Can anyone help me with my problem.</P><P>I sold an item</P><P>Buyer paid &nbsp;with Pay Pal.</P><P>I sent it through my Courier.</P><P>I gave her the Tracking number, which she has tracked</P><P>The Buyer is saying she has not received it.</P><P>The Courier says it is Delivered.</P><P>They have opened a ongoing enquiry as they say that is has been delivered,</P><P>But I think the buyer wants a Refund.</P><P>How do I open a case on this to give the refund, but also get my fees back.Need to know how to do it.</P><P>Thanks if anyone can help me.</P> Tue, 17 Oct 2017 19:47:50 GMT nanna2ten 2017-10-17T19:47:50Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/selling-problem/qaq-p/5620794 <P>Can anyone help me with my problem.</P><P>I sold an item</P><P>Buyer paid &nbsp;with Pay Pal.</P><P>I sent it through my Courier.</P><P>I gave her the Tracking number, which she has tracked</P><P>The Buyer is saying she has not received it.</P><P>The Courier says it is Delivered.</P><P>They have opened a ongoing enquiry as they say that is has been delivered,</P><P>But I think the buyer wants a Refund.</P><P>How do I open a case on this to give the refund, but also get my fees back.Need to know how to do it.</P><P>Thanks if anyone can help me.</P> Tue, 17 Oct 2017 19:47:50 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/selling-problem/qaq-p/5620794 nanna2ten 2017-10-17T19:47:50Z