https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-in-post/qaq-p/5557195 I sent an item to a buyer who claims the item was damaged when they received it. I asked them to send me a picture and they have. When I posted it it was in mint condition. As the item is a collectable the buyer is not happy. What is my best course of action. Fri, 08 Sep 2017 17:02:35 GMT asgard*mage* 2017-09-08T17:02:35Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-in-post/qaq-p/5557195 I sent an item to a buyer who claims the item was damaged when they received it. I asked them to send me a picture and they have. When I posted it it was in mint condition. As the item is a collectable the buyer is not happy. What is my best course of action. Fri, 08 Sep 2017 17:02:35 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-in-post/qaq-p/5557195 asgard*mage* 2017-09-08T17:02:35Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-in-post/qaa-p/5557207#M592638 <P>If it has been damaged in transit you will have to refund the buyer. Is it worth having the item returned to you or does the damage make it not economically sensible?</P> <P>&nbsp;</P> <P>Ask the buyer to open a case for 'item not as described - damaged' and then you can refund them through the case and you will not receive a defect as long as you refund before they escalate. If you want the item returned you will have to send them a prepaid postage label.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 08 Sep 2017 17:10:45 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Damaged-in-post/qaa-p/5557207#M592638 franology 2017-09-08T17:10:45Z