https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Dishonest-buyers/qaq-p/5488678 <P>HELP!</P><P>How do you deal with lying, dishonest buyers?&nbsp; The ones that have figured out that if they tell ebay the item isn't as described they'll get their way!</P><P>Example 1: Mid-October. Item was a US Navy dress blue uniform. Buyer claimed it wasn't navy blue.&nbsp; She claimed it was black.&nbsp; She lived in San Diego, a town filled with Navy uniforms.&nbsp; Ebay believed her.&nbsp; She returned the item on Nov. 2.&nbsp; And didn't bother to wipe the white makeup off the collar.&nbsp; Violla! free halloween costume.&nbsp; Can't ebay put two and two together?</P><P>&nbsp;</P><P>Example 2: Item is listed as local pick-up only.&nbsp; Buyer paid promptly. Buyer lives three states away.&nbsp; We wrote seven messages asking what his intentions were. His only response was "find some shipping prices for me."&nbsp; We did, trying to please the customer.&nbsp; No responses to our shipping quotes.&nbsp; Early one Sunday morning our store's owner got a phone call that the customer was here to pick up his item.&nbsp; Our boss lives less than three miles away, but got four phone calls asking how long it would take to get to the store.</P><P>Buyer received his merchandise.&nbsp; The next day he filed a complaint that we did not ship the item to him!&nbsp; And ebay just wen right along with him and forced a full refund.&nbsp; Why can't ebay see the trail of messages?&nbsp; Why, again, is the buyer given an automatic butt-kiss?</P><P>&nbsp;</P><P>Example 3: A rechargable battery operated tool.&nbsp; It was new in the box.&nbsp; First buyer claimed it didn't work.&nbsp; In his next message the tool was now broke with a piece missing, but could be heard rattling around inside the tool.&nbsp; So as to not get a scolding from ebay, we accept the return.&nbsp; When it arrives we check it over.&nbsp; There is no rattle, nor signs of any piece being broken off.&nbsp; Although it left with a full charge in the NEW battery. it arrived back showing several scars from use, dropping, etc.&nbsp; It was also a<BR />one battery fits six tools".&nbsp; It was flat dead.&nbsp; We charged it.&nbsp; Installed it and guess what...the saw ran as intended.</P><P>&nbsp;</P><P>So, please, somebody tell me how to defend against the automatic passes ebay seems to give lying buyers?</P> Tue, 25 Jul 2017 22:43:04 GMT tipcotrading 2017-07-25T22:43:04Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Dishonest-buyers/qaq-p/5488678 <P>HELP!</P><P>How do you deal with lying, dishonest buyers?&nbsp; The ones that have figured out that if they tell ebay the item isn't as described they'll get their way!</P><P>Example 1: Mid-October. Item was a US Navy dress blue uniform. Buyer claimed it wasn't navy blue.&nbsp; She claimed it was black.&nbsp; She lived in San Diego, a town filled with Navy uniforms.&nbsp; Ebay believed her.&nbsp; She returned the item on Nov. 2.&nbsp; And didn't bother to wipe the white makeup off the collar.&nbsp; Violla! free halloween costume.&nbsp; Can't ebay put two and two together?</P><P>&nbsp;</P><P>Example 2: Item is listed as local pick-up only.&nbsp; Buyer paid promptly. Buyer lives three states away.&nbsp; We wrote seven messages asking what his intentions were. His only response was "find some shipping prices for me."&nbsp; We did, trying to please the customer.&nbsp; No responses to our shipping quotes.&nbsp; Early one Sunday morning our store's owner got a phone call that the customer was here to pick up his item.&nbsp; Our boss lives less than three miles away, but got four phone calls asking how long it would take to get to the store.</P><P>Buyer received his merchandise.&nbsp; The next day he filed a complaint that we did not ship the item to him!&nbsp; And ebay just wen right along with him and forced a full refund.&nbsp; Why can't ebay see the trail of messages?&nbsp; Why, again, is the buyer given an automatic butt-kiss?</P><P>&nbsp;</P><P>Example 3: A rechargable battery operated tool.&nbsp; It was new in the box.&nbsp; First buyer claimed it didn't work.&nbsp; In his next message the tool was now broke with a piece missing, but could be heard rattling around inside the tool.&nbsp; So as to not get a scolding from ebay, we accept the return.&nbsp; When it arrives we check it over.&nbsp; There is no rattle, nor signs of any piece being broken off.&nbsp; Although it left with a full charge in the NEW battery. it arrived back showing several scars from use, dropping, etc.&nbsp; It was also a<BR />one battery fits six tools".&nbsp; It was flat dead.&nbsp; We charged it.&nbsp; Installed it and guess what...the saw ran as intended.</P><P>&nbsp;</P><P>So, please, somebody tell me how to defend against the automatic passes ebay seems to give lying buyers?</P> Tue, 25 Jul 2017 22:43:04 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Dishonest-buyers/qaq-p/5488678 tipcotrading 2017-07-25T22:43:04Z