https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Global-shipping-programme-issue/qaq-p/5485394 <P>Hi, I sent a parcel from UK to ebays shipping centre where they were sending it on to the buyer in italy, I can see via my parcel tracking that it made it to ebays shipping centre, the customer however never received the parcel from ebay. The customer opened a case, ebay refund the customer from my paypal account, I now have a negative balance. Customer service were 100% unhelpful in explaining what was happening, told me the case was closed and I would be getting my money back, however it's two days later i can see the case is still open and i still have a negative balance!!<BR /><BR />Is there a resoloution to this? How do I make a complaint? This is quite ridiculous that I should be penalised for something completely out of my control. I did my part getting the parcel to ebay's shipping centre!&nbsp;</P> Sun, 23 Jul 2017 19:59:24 GMT gavincakey77 2017-07-23T19:59:24Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Global-shipping-programme-issue/qaq-p/5485394 <P>Hi, I sent a parcel from UK to ebays shipping centre where they were sending it on to the buyer in italy, I can see via my parcel tracking that it made it to ebays shipping centre, the customer however never received the parcel from ebay. The customer opened a case, ebay refund the customer from my paypal account, I now have a negative balance. Customer service were 100% unhelpful in explaining what was happening, told me the case was closed and I would be getting my money back, however it's two days later i can see the case is still open and i still have a negative balance!!<BR /><BR />Is there a resoloution to this? How do I make a complaint? This is quite ridiculous that I should be penalised for something completely out of my control. I did my part getting the parcel to ebay's shipping centre!&nbsp;</P> Sun, 23 Jul 2017 19:59:24 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Global-shipping-programme-issue/qaq-p/5485394 gavincakey77 2017-07-23T19:59:24Z