https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-to-return-an-item/qaq-p/5482966 <P>My buyer has bought a pair of Nike trainers from me (used good condition) and she is asking for a refund saying that they are fake, which they are not. &nbsp;I have provided details of where I bought them and told her to go into a Nike shop for confirmation that these are genuine. &nbsp;She has opened a case against me and asked for a refund. &nbsp;I do not feel that the refund is justified as they are genuine Nike. &nbsp;She has 14 feedback, I have 557 100% feedback. Surely this must account for something. &nbsp;She has obviously decided that she doesnt like them and is using this as an excuse to return them and I will be out of pocket with postage both ways. She paid £4.99 and quite frankly Im fed up with ebay who tend to rule in the buyers favour all the time. &nbsp;If ebay rule in her favour can I appeal the decision and if so how?</P> Sat, 22 Jul 2017 07:46:51 GMT flowerpot9552 2017-07-22T07:46:51Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-to-return-an-item/qaq-p/5482966 <P>My buyer has bought a pair of Nike trainers from me (used good condition) and she is asking for a refund saying that they are fake, which they are not. &nbsp;I have provided details of where I bought them and told her to go into a Nike shop for confirmation that these are genuine. &nbsp;She has opened a case against me and asked for a refund. &nbsp;I do not feel that the refund is justified as they are genuine Nike. &nbsp;She has 14 feedback, I have 557 100% feedback. Surely this must account for something. &nbsp;She has obviously decided that she doesnt like them and is using this as an excuse to return them and I will be out of pocket with postage both ways. She paid £4.99 and quite frankly Im fed up with ebay who tend to rule in the buyers favour all the time. &nbsp;If ebay rule in her favour can I appeal the decision and if so how?</P> Sat, 22 Jul 2017 07:46:51 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Buyer-wants-to-return-an-item/qaq-p/5482966 flowerpot9552 2017-07-22T07:46:51Z