https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/What-do-I-do-now/qaq-p/5449741 <P>Purchased some shoes and when I asked when I could expect deliver seller said they had forgotten to post them. Promised they would be posted 1st the next morning. They never arrived. They came a couple old days later.</P><P>Opened a case and it is still open, these shoes were not as described and I have informed seller who said I would get a refund when she has the shoes back.</P><P>&nbsp;</P><P>i really do not know what the next step is now, Any help would be appreciated.</P> Fri, 30 Jun 2017 16:24:26 GMT susiemoon777 2017-06-30T16:24:26Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/What-do-I-do-now/qaq-p/5449741 <P>Purchased some shoes and when I asked when I could expect deliver seller said they had forgotten to post them. Promised they would be posted 1st the next morning. They never arrived. They came a couple old days later.</P><P>Opened a case and it is still open, these shoes were not as described and I have informed seller who said I would get a refund when she has the shoes back.</P><P>&nbsp;</P><P>i really do not know what the next step is now, Any help would be appreciated.</P> Fri, 30 Jun 2017 16:24:26 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/What-do-I-do-now/qaq-p/5449741 susiemoon777 2017-06-30T16:24:26Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/What-do-I-do-now/qaa-p/5449759#M533935 <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/1688109">@susiemoon777</a></P> <P>&nbsp;</P> <P>You need to close the not received case &amp; open a not as described case........this is the only time where eBay allows two cases for one transaction</P> Fri, 30 Jun 2017 16:41:09 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/What-do-I-do-now/qaa-p/5449759#M533935 corred 2017-06-30T16:41:09Z