DO I HAVE TO ACCEPT A RETURN

vintagechinaspares — Sat, 24 Jun 2017 07:28:37 GMT

I sold an EPNS Milk Jug & Sugar Bowl. In the listing i stated that the listing was for the two items but I would include the teapot although it was damaged & had a bad repair to spout. The buyer now wants to return stating item is broken (naming the teapot as damaged item!) They clearly didn'y read the listing. If I don't accept the return ( I'm a bussiness seller) will ebay step in & rule in buyers favour? Obviously this will affect my performance levels 😞

Re: DO I HAVE TO ACCEPT A RETURN

corred — Sat, 24 Jun 2017 09:04:51 GMT

@vintagechinaspares

As a business seller you are obliged to accept returns for ANY reason

Your performance levels should not be affected UNLESS you decline & eBay have to step in

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DO I HAVE TO ACCEPT A RETURN

Re: DO I HAVE TO ACCEPT A RETURN