https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaq-p/5437520 Hi, I sold an item to a buyer over 60 days ago but they've now just opened a case to say the item wasn't received. I didn't hear from them at all until now so what's my position? Do I need to refund? I can't find my proof of posting as it was a couple of months ago now. Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Thu, 22 Jun 2017 17:17:44 GMT pookieandnermal 2017-06-22T17:17:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaq-p/5437520 Hi, I sold an item to a buyer over 60 days ago but they've now just opened a case to say the item wasn't received. I didn't hear from them at all until now so what's my position? Do I need to refund? I can't find my proof of posting as it was a couple of months ago now. Thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Thu, 22 Jun 2017 17:17:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support-DO-NOT/Item-not-received/qaq-p/5437520 pookieandnermal 2017-06-22T17:17:44Z