Sending items back for replacement

djrocksteady — Mon, 02 Nov 2015 15:35:12 GMT

I would like to know what protection have i got when sending an item back for replacement .I could send it back and not hear anything .Who pays the return fees.

Re: Sending items back for replacement

tara*teller — Mon, 02 Nov 2015 15:50:25 GMT

Talk to your seller before making any sort of return to see what they can do for you.

If it comes to a dispute then depending on the reason the seller may or may not be asked to provide you with a prepaid postage label.

If you are asked to make a return yourself at your own expense then always make sure it is sent via a tracked postal method as without the tracking number you would always lose.

If sending an item back to a seller overseas then buyer is expected to pay the postage as you would be if returning for a change of mind reason to a private seller in the UK.

If the seller is sending a replacement rather than refunding then I would wait for the replacement to arrive before returning.

Question Sending items back for replacement in Member To Member Support DO NOT DELETE

Sending items back for replacement

Re: Sending items back for replacement