Question electronics hi in Member To Member Support DO NOT DELETE

electronics hi

0131ourstuff — Thu, 27 Apr 2017 23:58:36 GMT

Hi fi can be damaged just by connecting it up wrong by the buyer what are the e bay rules to safgaurd the seller ?

Re: electronics hi

0131ourstuff — Mon, 09 Jul 2018 07:09:49 GMT

none

Re: electronics hi

corred — Mon, 09 Jul 2018 07:15:18 GMT

@0131ourstuff

As you say none.....just as there are none in the same situation with any online or instore purchase

Re: electronics hi

0131ourstuff — Mon, 09 Jul 2018 07:33:41 GMT

Don't know about in store stuff just by a recent long drawn-out e bay sale where the seller said he had it to bits and then wanted to send it back

Re: electronics hi

red_magpie — Mon, 09 Jul 2018 08:12:07 GMT

what are the e bay rules to safgaurd the seller ?

That's a very good question!

EBay claims that to claim a refund buyers must return their items in the condition supplied. It says so in their money back guarantee page, and also in their condition of items returned policy:

http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

https://www.ebay.co.uk/help/policies/member-behaviour-policies/condition-returned-items-policy?id=4763&st=2&pos=2&query=Condition%20of%20returned%20items%20policy&intent=item%20not%20returned%20in%20condition%20supplied#section1

However, the problem is that eBay never even sees the item and doesn't know who's telling the truth. In that case, their policy is to find in favour of the buyer. Sellers often complain that eBay takes no notice of anything they say. Any number have told us that eBay has still made them refund buyers who have allegedly returned items that they have damaged, or even switched for another one.

All too often eBay buyers can simply run rings around the rules that are supposed to protect sellers. EBay has become a very risky place to sell things.